Frequently Asked Questions
General Questions
1. What does DnB Auto Parts specialize in?
We specialize in selling quality auto parts for a wide range of vehicle makes and models, and we also offer reliable repair and maintenance services.
2. Where are you located?
We are based in the Turks and Caicos Islands. For assistance, contact us at +1 (649) 241-0395.
3. How can I contact your team?
You can reach us by phone at +1 (649) 241-0395 or by email at info@dnbautomotives.com.
Auto Parts Orders
4. Can I order parts online?
At this time, we do not accept online orders. To place an order, please call us directly at +1 (649) 241-0395.
5. Do you offer original or aftermarket parts?
Yes, we provide both OEM (original equipment manufacturer) and high-quality aftermarket parts depending on your needs.
6. How long does delivery take?
Delivery times vary based on availability and location. We’ll give you an estimated delivery time when you place your order over the phone.
7. Can I return a part if it doesn’t fit or I change my mind?
Yes. Parts must be returned within 14 days of purchase, unused and in original packaging. Some exclusions may apply. Contact us for full return details.
Repair & Maintenance Services
8. What types of services do you offer?
We provide general auto repair, diagnostics, oil changes, brake services, engine work, and routine maintenance for most vehicles.
9. Do I need an appointment for repairs?
Appointments are recommended. You can call us to schedule service. Walk-ins may be accepted depending on availability.
10. How long does service usually take?
Service time depends on the issue. Routine maintenance (like oil changes) is often completed same-day. We’ll give you a time estimate when you book.
11. Do you provide diagnostic services?
Yes, we use professional tools to accurately diagnose vehicle issues.
Payments and Policies
12. Can I pay online?
No. Online payments are not available at this time. All payments must be made in person or over the phone when placing an order or booking service.
13. What payment methods do you accept?
We accept cash and most major credit/debit cards at our location. For phone orders, payment arrangements can be discussed directly with our team.
14. Is there a warranty on parts or services?
Many parts include a manufacturer’s warranty. We also stand behind the quality of our repair work. Contact us for specific warranty information.
15. Can I get a quote before ordering or booking service?
Yes. Call us and we’ll provide a detailed quote based on your vehicle and the part or service needed.
Additional Support
16. What if I don’t know exactly what part I need?
Just give us a call with your vehicle’s make, model, and year. We’ll help you find the correct part.
17. Do you service all types of vehicles?
We work on most popular vehicle brands. Call us to confirm if we can work on your specific model.
18. Do you offer emergency or roadside repairs?
We currently do not offer roadside assistance, but we aim to accommodate urgent repair needs in our shop as quickly as possible.